Discreet, Dedicated, and Dependable: What Makes a Truly Exceptional Housekeeper?

In today’s often time-short London households - whether you're a high-net-worth individual, a busy director, entrepreneur, celebrity or managing a large family - finding the right housekeeper can completely transform your day-to-day life. But the key question everyone should ask, is what separates a good housekeeper from a truly exceptional one?

For over 20 years, Knightsbridge Household Staff, has interviewed and placed hundreds of the best housekeepers available across London.   One thing has become abundantly clear: the most valued housekeepers all share three key qualities - discretion, dedication, and dependability.

What discretion looks like in practice:

• Respecting privacy at all times
• Maintaining confidentiality, especially in high-profile or high-security households
• Understanding boundaries with guests, children, and family members

We rigorously interview our candidates.  Many of our housekeepers have worked in fully staffed homes, with VIPs, or for ultra-high-net-worth families. They know how to be invisible when needed, and proactive when appropriate.

Signs of a dedicated housekeeper:

• Taking initiative to identify what needs doing before being asked
• Consistency in standards, day in and day out
• Investing emotionally in the wellbeing of the home and all its occupants – perhaps children and even a dog

Many of our candidates have been with the same family for five, ten, even fifteen years - a testament to their loyalty and commitment. This level of dedication doesn’t happen by chance. It comes from matching the right personality to the right household culture.  It’s important to remember it works both ways.

When you recruit a housekeeper, you’re not just seeking help - you’re also investing in peace of mind. You want someone who is reliable and arrives on time, completes tasks to a high standard, and communicates clearly and openly.

Dependability includes:

• Reliability in scheduling and availability
• Accountability for tasks completed
• The ability to handle unexpected situations calmly and efficiently – being flexible with a ‘can-do’ attitude.

We interview thoroughly and assess a candidate’s personality, attitude and problem-solving skills during our vetting process. Only candidates with a strong track record make it through.

At Knightsbridge Household Staff, we’re known for the exceptional quality of our candidates. Our reputation for being at the forefront of domestic staff recruitment for over 20 years, means we attract some of the most experienced and highly regarded housekeepers in the industry - many of whom come to us through personal recommendation, word of mouth and are registered with us on a sole agency basis.

We go far beyond CVs and surface-level interviews. Our rigorous recruitment process includes:

• In-depth interviews to assess experience, character, professionalism, attitude and interests
• Right to Work verification
• Tailored matching, ensuring the candidate is not only skilled but also the right personality fit for your home
• Because we take the time to truly understand both our clients and our candidates, we’re able to create long-lasting placements that make a genuine difference in the day-to-day life of a household.

Whether you’re looking for a live-in housekeeper, part-time support, or a hybrid role, we’ll introduce you only to candidates who meet our exacting standards - and yours.