Senior Head Housekeeper/House Manager

Senior Head Housekeeper/House Manager required for informal family living in London

to oversee all Household & Property Management & Head Housekeeping

Core working hours: Monday to Friday.  Flexibility required: Must be flexible to support additional needs during holiday periods, events, and 

Requirements:

• Full operational oversight of the London residence

• Day-to-day management of all household operations, ensuring the home runs seamlessly

• Liaison with contractors, suppliers, and service providers

• Management of household budgets, expenses, invoicing, and cost control

• Oversight of maintenance, repairs, refurbishments, snagging, and long-term planning

• Maintain exceptional standards of cleanliness, organisation, and presentation throughout the home

• Lead by example with hands-on housekeeping when required

• Oversee laundry, wardrobe care, fine fabrics, and specialist surface care

• Ensure the property is maintained to a consistently high, five-star standard

• Recruitment, onboarding, training, and supervision of all household staff

• Management of rotas, performance, holidays, and professional development

• Act as the sole and central point of management for all household staff

• Establish clear reporting lines and formal communication structures

• Set, document, and enforce Standard Operating Procedures (SOPs)

• Establish and maintain clear standards for staff presentation and professionalism, including uniforms and grooming

• Create and maintain comprehensive house manuals

• Develop and manage a House Look Book defining presentation, styling, and aesthetic standards

• Maintain accurate household records, documentation, and reports

• Use Microsoft Excel and Word confidently for budgets, rotas, inventories, manuals, and correspondence

• Implement and manage systems for documentation, scheduling, uniforms, and internal communications

• Plan and oversee private events, dinners, and entertaining

• Coordinate catering, floristry, security, transport, and guest logistics

• Provide light PA support related to household operations and events

• Maintain flexibility to support the principals’ schedule, particularly during holiday periods

• Maintain absolute discretion and confidentiality at all times

• Liaise with security teams when required

• Ensure safety, privacy, and smooth household operations

Experience Required:

• Extensive experience in the private household or luxury hospitality industry

• Proven track record in senior roles held long-term, demonstrating loyalty, stability, and trust

• Previous experience as a Head Housekeeper, House Manager, or similar senior role

• Strong leadership and people-management skills

• Computer literate, with confident use of Microsoft Excel and Word

• Highly organised, detail-oriented, and proactive

• Professional, discreet, and reliable with excellent communication skills

Salary: £80,000 per annum

Immediate Start!