How to Hire Exceptional Household Staff in London: A Step-by-Step Guide for Discerning Families

Outstanding Hires, Seamless Living

Running a high-functioning household isn’t all that different from managing a boutique hotel or a private members’ club – except the guests are your family, the expectations are personal, and privacy is paramount. Everything, from the way the kitchen operates to how the house is maintained, contributes to your comfort and quality of life. And like any tight ship, success depends on having the right people in the right places.
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1. Evaluate Your Household's Needs

Before you engage a recruitment agency that specialises in domestic staff, step back and view your household as an ecosystem. What makes it tick? What slows it down? Consider the size of your home, the routines of your family members, existing staff (if any), and the lifestyle you lead. Are you regularly entertaining and hosting? Travelling? Do you have young children, pets or elderly relatives who need specific care? A clear understanding of what you need is essential for a successful hire.

2. Define Roles and Responsibilities

Once you understand your household’s needs, it’s time to translate them into specific roles. Are you seeking a full-time housekeeper, or would part-time support suffice? Do you require a private chef skilled in plant-based cooking, or a nanny with a background in early childhood education?

Your household may benefit from one or more of the following services:

  • Professional Chauffeuring
  • Experienced Nannies or Governesses
  • Private Chefs or Cooks
  • Daily or Live-in Housekeepers
  • Household Managers or Butlers
  • Laundry and Wardrobe Specialists

Your consultant at Knightsbridge Household Staff will help you decide which roles best suit your lifestyle, budget, and household dynamic.

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3. Craft a Detailed Job Description

Exceptional candidates are selective, and rightly so. A thoughtfully written job description is your first opportunity to attract the right professional. The job brief should outline core responsibilities, working hours, required experience, and any specialist skills. It should also subtly convey the tone of your home: formal or relaxed, fast paced or structured.

At Knightsbridge Household Staff, our consultants will refine your job description to ensure it aligns with industry standards and appeals to the most qualified candidates.

4. Advertise the Position Strategically

Knightsbridge Household Staff represents many exceptional candidates but never takes short cuts so will always advertise a job just to ensure that our clients have the best choice of candidates available.

So once your job description is finalised, your consultant will craft a targeted and compelling advertisement that clearly outlines the role, your household’s expectations, salary range, location, and additional benefits.

Strategic advertising ensures that your opportunity is seen by the most qualified professionals – without compromising discretion. Your privacy remains protected, and your position gets the visibility it deserves.

5. CV Screening, Interviewing and Shortlisting

With applications underway, your KHS consultant will meticulously review each CV prior to an in depth interview to shortlist only those candidates who meet your criteria. This screening process assesses:

  • Relevant domestic experience
  • Verified references from reputable households
  • Skillset compatibility
  • Personality and cultural fit with your home environment

6. Interviewing Candidates

Shortlisted candidates will then be invited to interview by the client. This is your opportunity to assess personality, values, and compatibility. Since domestic staff work in close proximity to your private life, a face-to-face interview is essential. It allows you to evaluate their communication skills, discretion, and ability to blend seamlessly into your home.
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7. Formalising the Hire with a Contract

Once you’ve selected your preferred candidate, a formal employment contract must be drawn up. This document should outline job responsibilities, working hours, salary, holiday entitlement, and confidentiality clauses. KHS recommends consulting a legal professional to ensure the contract complies with UK employment law and protects your interests.

8. Onboarding Your New Household Staff Member

The onboarding phase is crucial for setting clear expectations and ensuring a smooth transition, so take the time to introduce your new staff member properly.

This process may include:

  • A full orientation of your property
  • Clarifying schedules and routines
  • Outlining household protocols and standards
  • Providing access credentials and emergency procedures

For homes with senior staff such as butlers or house managers, onboarding and training can often be delegated to them, but it should still reflect your personal touch.

This stage sets the tone for the relationship. The more clarity you provide upfront, the smoother the integration will be.

9. Managing and Retaining Your Domestic Team

Great staff deserve great (and ongoing) management. This is vital to maintaining high performance and job satisfaction. Regular reviews, open communication, and clear delegation of duties are key to long-term success.

As your household evolves, your staffing needs may shift. What began as a single hire could evolve into a larger team. At that stage, it may become necessary to appoint a house manager or chief of staff to oversee daily operations and personnel management.

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Why Choose Knightsbridge Household Staff for Domestic Staff Recruitment in London?

Knightsbridge Household Staff (KHS) is a leading domestic staffing agency in London, known for total discretion, professionalism, impeccable standards and a very personal and tailor-made service. For over 20 years, we have specialised in sourcing and placing exceptional household staff who are not only experienced and highly qualified but also aligned with a household’s values and lifestyle – as successful placements are all about the ‘fit’.

Whether you require a full household team or a single outstanding housekeeper, we are here to support you at every stage of the recruitment process.


Please contact us today to begin your journey towards a more organised, calm and smoothly run household.

Knightsbridge Household Staff & Private PAs has been providing exceptionally talented and experienced Chiefs of Staff, Private PAs and household staff to high profile individuals and their families in London and further afield for 20+ years.  Our knowledgeable and professional consultants will expertly tailor our highly personalised and discreet service to meet your unique needs.  If you would like advice on hiring Private PAs and household staff, please contact us as we would be delighted to help.
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